RETURN & EXCHANGE POLICY

All our products are handcrafted by Indian artisans, hence it might have slight irregularities which only add to its beauty. 

WE DO NOT ACCEPT RETURN OR REFUND REQUESTS ONCE AN ORDER IS PLACED. WE ONLY OFFER EXCHANGE under special circumstances.

SARFIRI accepts Exchanges ONLY if:

  • The product(s) delivered is different from the original order.
  • The product(s) delivered arrived damaged.
  • The product has missing parts.
  • The product has quality issues.
  • Others

In such cases, customers need to initiate exchanges by contact us by mail within 2 days of delivery. Post 2 days, no requests for exchange will be entertained.

 

PLEASE NOTE:

  • SARFIRI holds the right to accept or reject any exchange request at its sole discretion.


EXCHANGE POLICY

  • A product can be exchanged only ONCE through the course of an order.
  • The product must be unused and untampered to be eligible for exchange. Used products sent for exchange will be returned, and the exchange will not be processed.
  • Exchange shipments may take longer than usual.
  • Please note that we do not offer any discounts on exchange orders. All exchange items will be processed at their original prices, in accordance with our policy.
  • The exchange process may take up to 15-20 days, as the product will first be picked up, undergo a quality check, and then be re-shipped.

EXCHANGE CHARGES

  • For domestic exchanges, a pickup & re-shipping fee of₹500/-is applicable if the customer faces any of the following: Size Issues, Quality Issues, or Product Weight Related Issues.
  • No exchange fee is charged if the customer faces any of the following:
    Damaged or Defective Product, Wrong Item Received, or Missing Parts in the order

LOST SHIPMENTS

  • In case of a lost shipment, a replacement will be offered after a thorough check with the courier partner. 
  • Lost shipments may take longer than usual to resolve (within 7 business days), depending on the time taken by the courier partner.
  • If the package is marked as "delivered" but not received, customers must raise a complaint at sarfiriofficial@gmail.com within 24 hours for us to initiate the inspection immediately.

NO REFUND OR EXCHANGE

We do not offer refunds or returns once an order is placed. Exchanges are only applicable under specific conditions. The following are NOT ELIGIBLE for exchange:

  • Used products (Items must be in original, unused condition for any exchange)
  • Minor colour and design variations due to display differences and the handcrafted nature of our products.

We are not responsible for delays due to natural calamities and unavoidable circumstances.

 For any further assistance feel free to contact us at:
+91 9289830946  (10 AM - 6 PM IST) (Mon - Sat)
Or email us at sarfiriofficial@gmail.com